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SteveSarasota, FL
Review featured by Mavis Discount Tire
Verified purchase
Reviewed Sept. 2, 2024
I had what I suspected was an issue in my right back tire and Mavis confirmed this and replaced it. Over the last several years I have been extremely pleased with the service I've gotten at Mavis. It is friendly, prompt, professional, and reliable with prices that seem reasonable to me and that I know are more so than other local vendors I've used.
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VincentJohnstown, PA
Verified purchase
Punctuality & SpeedStaff
Reviewed Aug. 22, 2024
It started with a great experience calling the center and getting specific and knowledgeable input from a tire tech consultant who knew the info I was looking for and answered in detail. I was then able to make a better decision on my selection. Tires were delivered to the dealer who was ready and started the job on time. Their work crew was far superior to what you see working at other tire dealerships and show their dedication to their job. The tech who did the wheel alignment was precise and meticulous. The car was road tested. From start to finish, it was well under an hour from start to finish but the job was not hurried. These people worked like an Indy pit crew knowing their job and accurately performing it. The proof was in the 75 mile ride home. Worth the trip! This is the place that sets the bar for standard a customer should get and does get when they go there.
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WilliamBirmingham, AL
Verified purchase
Installation & SetupPunctuality & SpeedStaffProcess
Reviewed Aug. 6, 2024
I honestly had a good service with Tire Kingdom. Was travelling through Florida headed back home. The tire pressure light came on and I found this place. They got me in without an appointment on a Saturday, made me feel welcome, educated me on the "TPMS" function, congratulated me for my prompt action in getting off the highway and seeking action, and kept me updated in the whole process. I was treated so well there that I looked up the closest Tire Kingdom where I live, and plan to give them a try when I've the need.
Seth was quick witted and knowledgeable, and Stephen is very informative and excellent at deescalating the situation. His calm demeanor and Barry White radio voice soothes you. He is just so calm and takes all the anger from the stressful situation, packs it up, and sits it to the side. You end up looking at him, looking at the situation, then calming to his level.
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KenFramingham, MA
Customer ServicePricePunctuality & SpeedStaff
Reviewed July 20, 2024
Around 4:30 on a Saturday evening is the worst time to have a flat tire. Not only do most shops close at 5:00, but tires for a Model Y Tesla are hard to find. After calling around 4 or 5 places (none had my tire size) it was suggested by one shop to call Mavis. Called them and they actually had my tire. Even had 4 of them. Told them I was at that point about 15 minutes away (it's now about 4:45) and they said they would wait for me. I pumped up the tire and watched the pressure as I drove there. They were waiting for me as I drove in. Jonathan got the job going and even said they would do a second front tire if I wanted to keep the tread depth the same on both fronts, which I did. He and his team were wonderful. They finished about 20 minutes PAST their closing time. And the price was very reasonable. Definitely recommend them for tire service.
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ShemekaGreensboro, NC
Customer ServiceStaff
Reviewed July 13, 2024
I was around when Mavis Tire on Battleground Ave in Greensboro, NC was in construction. I wondered what this place would be unaware of what business was actually coming. Well, today I was able to experience exactly what this place would be for the community. The staff Del and Taurus were the best in customer service that I’ve experienced at any shop. They understood what I needed, made sure to help me in every way to not only obtain the best service in town but to also make sure that I could afford to have the service completed.
The professionalism and hospitality was above and beyond my expectations. Superb! Our community is very blessed to have Mavis Tire here to service our vehicles. I know that if I need any service done in the future that I can trust and rely on Mavis Tire because they have hired the best associates to take care of their customers! Thank you Del and Taurus for being so helpful and making this experience seamless and well worth every penny spent!
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PDallas, GA
Customer ServiceStaff
Reviewed April 27, 2024
I am writing to express my profound appreciation for the outstanding customer service provided by Mr. Jeff ** and his team at the Mavis Tire & Brakes location in Rockmart, Georgia. My experience at this establishment significantly exceeded my expectations and merits recognition. In August 2023, I purchased new tires for my 2018 Mazda 3 from another Mavis location and soon encountered persistent issues with the vehicle vibrating at speeds above 50 mph. Despite attempts to resolve this at another service provider, the problem worsened, leading me to visit the newly opened Mavis store in Rockmart on April 27, 2024.
Upon explaining the ongoing issues to Mr. **, he promptly initiated a diagnostic process, involving a test drive and a thorough inspection by his mechanics. It was quickly discovered that the tires were improperly balanced due to excessive weights. Under Mr. **'s direction, his team corrected the issue efficiently and demonstrated the adjustments to me, ensuring I understood the resolution. What stood out most was Mr. **'s insistence on waiving the fees for the service, emphasizing customer satisfaction above all. His professionalism, empathy, and dedication to service excellence were evident and greatly appreciated, especially given my initial frustration.
The quality of service and genuine care exhibited by Jeff and his team have firmly established my trust in Mavis Tire & Brakes, Rockmart, as my go-to service provider. This experience starkly contrasts with my recent visit to another service outlet, where the issue was overlooked. Please extend my heartfelt thanks to Jeff Irwin and his team. Their skill, professionalism, and exceptional customer service deserve commendation. I hope that their example will be recognized as a model of outstanding service within your organization.
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AlieshaMurfreesboro, TN
Reviewed Aug. 31, 2024
Came in there with a flat tire and had wonderful service and help with getting it fixed and in a timely fashion I was in a major hurry. Thank you Russell and Chris!!! I highly recommend this place, I know I'll be going back.
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RuthThomasville, NC
Verified purchase
Punctuality & SpeedStaff
Reviewed Aug. 30, 2024
My tire was losing pressure. Mavis Tire explained the process involved and a patch was suggested. Tire was removed, patch applied where a large screw had punctured it. Tire replaced and balanced. Professional and speedy work. Good service. I am to return after 25 miles for a retorque check of lug nuts and bolts.
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JosephGouldsboro, PA
Staff
Reviewed Aug. 29, 2024
They took me right in and was very courteous and professional. Work was performed on my 2023 BMW X-3. After the tires were put on they checked to see if I needed an alignment. I didn’t think it needed it, but yes, it was needed for the long for the long-term of the tires. I would recommend Mavis Tire on Kidder Street to all my friends.
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KathleenManalapan, NJ
Verified purchase
PricePunctuality & SpeedStaff
Reviewed Aug. 29, 2024
I am quite pleased with Mavis Discount Tires. I take my vehicle there whenever it's needed. I bought my tires there so it's free tire rotation when I need it. Their prices are competitive. I can schedule my appointments online, which makes it convenient. I get my oil changes, too. The dealer overcharges and takes too long for just an oil change. At Mavis I've never waited over an hour for an oil change but at the dealer I had to wait 3 hours even when I had an appointment. I definitely recommend Mavis. The staff are kind, courteous, respectful and knowledgeable about the services they provide. I feel confident that my car is in good hands here.
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BhaveshSavannah, GA
Staff
Reviewed Aug. 27, 2024
I bought Michelin tires from Mavis tires on Ogechee Road in Savannah, Ga. They were mounted wrong way (tire rotation in the opposite direction on 2 of 4 tires). I had problem with my ABS and I took my SUV to a specialist mechanic who repairs foreign cars. They pointed out the problem and advised me to get it fixed or else my tread will wear out quickly so I took it back and the manager had a horrible attitude to start with. She said that "who told you that they are not mounted correctly?"
She then proceeded and called the specialist and had a few words with them. She mumbled that "she hates her job" and that she is looking for some other work. Then she mentioned that the mechanic who mounted my tires does not work over there and it was not her fault and she is going to refer me to a different Mavis tire to get my problem fixed. Is it my fault the the tires are not mounted correctly? I am a physician and have no knowledge of cars. To make a long story short, I had a horrible experience with Mavis tire and would never return there again.
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Response from Mavis Discount Tire
Dear Bhavesh, we are very disappointed to hear of your interaction with the store manager. You were kind enough to advise us of a problem and we should've been grateful and eager to assist! We have escalated this matter to the Regional manager of the area, Sean, who will be reaching out asap! Your ticket to reference should you have to call us for anything is #931289. Feel free to call us when needed at 914-984-2500 option #2 and reference your ticket number. We truly appreciate you allowing us the opportunity to improve for you!
